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warranty

LIMITED LIFETIME WARRANTY

Vista Products, Inc. at our discretion, will repair or replace, any part of our custom made window coverings of the following types - ALUMINUM, WOOD, or FAUXWOOD HORIZONTAL; ROLLER, ROMAN, PLEATED or CELLULAR SHADES; WOVEN WOOD (NATURAL) SHADES, VERTICAL BLINDS, PANEL TRACKS (herein called "blinds") found to be defective as a result of faulty workmanship or materials for as long as the original retail purchaser owns the blind (unless a shorter period is provided below). Repairs and/or replacements will be made with like or similar parts or products. This Warranty does not apply to any blind or parts thereof, which fail due to:

  • accident
  • alteration
  • abuse or neglect
  • improper care
  • normal wear and tear
  • discoloration due to sunlight or passage of time
  • direct exposure to: moisture, salt air, corrosive materials
  • warpage due to high humidity or excessive heat
  • failure to follow proper instructions for measuring, installing, or operating the blind

Warranty Guidelines for Product/Component with Period of Coverage

  • All moving parts, rails, components: Limited Lifetime
  • All fabric, vinyl, wood, and fauxwood materials: 5 Years
  • All woven wood materials: 3 Years
  • All cords, ladders, and tapes: 3 Years
  • Motorization, Motors: 5 Years
  • Remote Control, Switches, Etc: 90 Days

Some wrinkling or puckering is inherent to textile products and should be considered normal, acceptable quality. Natural products including Wood and Woven Wood (Natural Shade) materials have a tendency to warp when exposed to the elements. We consider this normal wear and tear, and therefore not covered under this warranty.

Consumers should be aware that colors vary from dye lot to dye lot and may not match sample swatches or colors from previous purchases. In the event, there are multiple blinds in the same room, only the defective blind will be repaired or replaced.

This Warranty is limited to blinds installed in residential dwellings and only those blinds manufactured by Vista Products, Inc. Different warranty periods and terms apply for commercial applications.

FOR WARRANTY SERVICE, YOU MUST SHIP OR DELIVER THE BLIND(S) TO VISTA PRODUCTS, INC AT THE ADDRESS PROVIDED BELOW. You will bear the cost of shipping/delivering the blind(s) to Vista Products and return shipment or delivery to you. Vista Products is not responsible for costs associated with taking down or reinstalling the product. If you have questions about our Warranty, please contact us at the address set forth below.

Vista Products, Inc will not have any liability for defective blinds other than repair or replacement provided for in this Warranty, which is your sole remedy under this Warranty.

Note: In no event shall Vista Products be liable or responsible for incidental or consequential damages or for any other indirect loss, damage, cost or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Vista Products, Inc. • 8801 Corporate Square Court • Jacksonville, FL 32216